Dear Partners, 

The next few days (Today and Tomorrow, Friday and Saturday) call for cooler weather with consistent patterns of rain. These conditions may lead to delays as couriers will be slower to move for their safety and many may choose not to work. 

Keeping this in mind, we're doing our best to prepare. We'll be onboarding new couriers, allowing many more couriers than usual to potentially log in, and reminding the entire fleet of the higher earning potential during these times. 

We kindly ask that you remind your staff to keep an eye on the banners in your Relay dashboard. While rainy weather doesn't always equate to delays, it may more often when it is this cold. We'll keep you updated in real time via your dashboard so you know if ETAs should be increased to properly align customer expectations! 

We ask that you limit messages to support team about specific order issues - messaging us about delays will only result in slower responses from the team.

We appreciate your patience and partnership and will continue to work to ensure the coming days are as successful as possible. 

Thank you, 

Team Relay